Acquire valuable skills such as active listening, communication, problem-solving, and conflict resolution through personalized interactions to provide exceptional service.
By the end of this training course, the participants will be able to:
State what customer service means
Recognise how attitude affects customer service
Identify customers’ needs
Use outstanding customer service to generate return business
Deal appropriately with difficult customers
Build goodwill through face-to-face customer service
Provide outstanding customer service over the phone
English 
Chinese