This training provides the necessary knowledge and skills to communicate effectively with customers, understand their needs, and sell products or services that exceed expectations—incorporating up-to-date industry developments to equip sales representatives with the tools they need to overcome challenges and close sales.
By the end of this training course, the participants will be able to:
Define and know their customer
Opening up a conversation with a customer
Identifying a customer’s personal needs by asking open-ended questions
Matching and educating customers on your products and services
Demonstrating your products
How to sell the features and benefits of your products and services
Cross-selling or upselling other products and services
How to overcome objections
How to trial close the customer through soft, hard and alternative closing techniques
English 
Chinese